Delete your account and data

It is the fastest way, on iPhone and on Android:

1. Open Oraculus and sign in with the account you want to delete.
2. Go to Settings → Privacy & security → Delete account.
3. Review what is deleted and tap Delete my account.
4. Confirm it. If your phone unlocks with a fingerprint, your face or a passcode, it asks for it to check that it is you. On iPhone, if your account uses Sign in with Apple, Apple asks you to confirm once more.

When it is done, the app tells you your account was deleted, and you are signed out on all your devices.

If you have a subscription, cancel it first in the store where you bought it (App Store or Google Play): deleting your account does not cancel it, and the store would keep billing you for it. The app tells you when your subscription is still active and takes you to the store to cancel it.

If you only want to delete some entries or dreams, you can delete them one by one in the app: each one is deleted together with its analyses, their translations and your conversations with Ora about them. The copies of Ora’s memory from earlier months are kept until you delete your account.

Write to [email protected] from the email address of your Oraculus account, with the subject “Delete my account”, and tell us how you signed in (Apple, Google or Facebook). You do not need to send any documents.

To protect your account, before deleting it we will reply to that address and delete it once you answer our message; if you write from another address, we will ask you to write from your account’s. If the address has more than one account, we will ask you which one.

If you used Apple’s Hide My Email, your account has a private address that Apple created for you, ending in @privaterelay.appleid.com or, on newer accounts, @private.icloud.com. You can find it on your iPhone in Settings → your name → Sign in with Apple → Oraculus (on some earlier iOS versions, inside Sign-In & Security), or at account.apple.com, in Sign-In & Security → Sign in with Apple. Include it in your message: we will write to that address, Apple will forward our message to you, and you only need to reply to it. Apple forwards it only while forwarding for Oraculus is on (Settings → your name → iCloud → Hide My Email → Oraculus → Forward To); if you turned it off, turn it back on before writing to us. If your account has no email address (for example, you signed in with Facebook using your phone number), write to us anyway and we will tell you how to show that the account is yours.

If you have a subscription, cancel it first: deleting your account does not cancel it, and the store would keep billing you for it. On Android, in Google Play → your profile → Payments & subscriptions → Subscriptions, or at play.google.com/store/account/subscriptions. On iPhone, in Settings → your name → Subscriptions, or at apps.apple.com/account/subscriptions.

We will confirm by email when your account is deleted, within twenty (20) business days at most, and usually much sooner.

When you delete your account, we delete at once:

• Your account and your profile: the name Ora calls you, your bio, your preferences and your notification settings.
• Everything you wrote: your journal entries and your dreams.
• What Ora generated for you: the analyses and their translations, the emotional insights, the constellation of your symbols, your portrait and its recaps.
• Your conversations with Ora and the memory she keeps of you.
• Your sessions on all your devices, your scheduled notifications, your daily usage counters and the record of your subscription in our systems.

We also delete your user in Firebase Authentication, the service you sign in through, and ask RevenueCat, the service we verify subscriptions with, to delete your customer record and its purchase history. These steps usually take from a few seconds to a few hours. If you did not cancel your subscription, the App Store or Google Play keeps billing you for it until you cancel it in the store.

Your entries, dreams, analyses, chats with Ora, the name you chose and your bio are encrypted in our database with a key unique to your account. Deleting your account destroys that key: copies in our backups and our database’s operation log become unreadable when they expire, within thirty (30) days.

The app’s copy on your other phones is deleted the next time they connect. Deletion is permanent and cannot be undone. If you sign in again with the same Apple, Google or Facebook account, you will start with a new, empty account.

• Your subscription. Deleting your account does not cancel it: the App Store or Google Play keeps billing you for it until you cancel it in the store, and keeps the record of your purchases under its own policies. We do not store any payment data.
• A record of the deletion. We keep the account’s internal identifier, the date its encryption key was created and the date it was deleted, without your content or your contact details, so that nothing is ever written to it again. While the deletion finishes, normally a few hours, we also keep the identifier of your sign-in; if an external service fails, we keep it until that step is done.
• Our backups. They are deleted when they expire, within thirty (30) days.
• Technical and diagnostic records. Error reports (Sentry) and usage events (Azure Application Insights) carry an internal identifier, never what you write, and are deleted on their own when their period ends, of up to ninety (90) days. Our server’s technical logs (Render) are deleted within thirty (30) days. We delete your Firebase Authentication user normally within seconds; if Firebase fails, we keep retrying until it is done. Google erases its copies, backups included, within one hundred eighty (180) days, and its sign-in IP-address logs within a few weeks.
• Our artificial-intelligence provider. OpenAI may keep everything we send it for up to thirty (30) days, to detect abuse, unless the law requires it to keep it longer or it needs it to protect its service or third parties from harm; then it deletes it. It does not use it to train its models.
• Notifications not yet delivered. A notification sent before the deletion to a phone that is offline may include your name, the opening of an analysis summary or the weekly reflection, which the artificial intelligence writes about the themes of what you wrote and dreamed that week; if it is not delivered, it is discarded within thirty (30) days.
• Your emails with us. If you wrote to us, for example to ask for the deletion, we keep those messages and our replies, with your email address, for as long as we need to handle your request, to be able to show that we carried it out and to resolve any complaint about it.
• Your phone’s backups. If your phone backs up its apps to iCloud or Google, that backup may include what the app kept on it. You manage it from your Apple or Google account.
• What the law requires us to keep.

If you signed in with Apple, Google or Facebook, you can also remove Oraculus’s access from that account’s settings. What each provider receives is set out in our Privacy Policy.

From the app: immediate. Your account and its content are deleted within seconds; some steps with external services may take a few hours to complete.

By email: we send the verification message as soon as we receive your request, and delete your account within twenty (20) business days at most from receiving it; if you take longer to answer, the period runs from your answer.

Backups and records: within the periods in the previous section; our backups, within thirty (30) days.

If you have questions about the deletion, did not receive the confirmation, or believe your data was not deleted, write to us at [email protected]. To exercise your other rights over your data, see our Privacy Policy.